• A return must be requested via email within 7 days of the delivery date.
  

• Items must be in their original condition (unless damaged in transit).
  

• Personalized items are not eligible for returns unless they arrive damaged or defective.

• If you would like to return or exchange an item for any reason, you may do so within 7 days of receipt. Please send unworn item(s) in their original condition, including tags, polybags, and boxes.

• Lookingglass reserves the right to deny a refund or exchange if items have been worn or altered in any way, or if original packaging and tags are missing.

• Orders cannot be canceled or edited once placed.

• Items marked SALE cannot be returned or exchanged.

• Return shipping costs are non-refundable. Please allow 10–14 business days for your refund.

• Follow the step-by-step instructions here to submit your return.

• Place the item(s) you are returning and the return packing slip in the shipping mailer. If available, please reuse the original packaging.
  

• Drop off at your local USPS location using the provided mailing address.

• All international returns are at the customer’s expense. Please ensure that your package is insured, traceable, and prepaid.

• International customers are responsible for all shipping and duty fees. Therefore, Lookingglass is unable to issue refunds for those costs.

• Return shipping costs are non-refundable. Please allow 10–14 business days for your refund.

If your item arrives damaged or defective, please contact me immediately at ….EMAIL….. with your order number and photos of the damage. I will arrange a replacement or refund as quickly as possible.

• Custom-made or personalized items

• Special orders and orders in bulk

• Gift cards

• Items marked as Sale